Star Ratings Explained: What Moves the Measures

Star Ratings reward a small number of measures that respond to operational work, and a larger number that do not move quickly.

Know which is which

Start by separating the measures you can influence this year from the ones that need a longer programme.

Outreach that works

• Contact members through the channel they already answer
• Close the gap in the same conversation where possible
• Record the outcome where the care team can see it

Then measure

Track the measure, not the campaign.