Urgent Care Practice: Improving Physician Productivity Through CDI

An urgent care group was asking physicians to complete documentation after hours. Notes were late, queries piled up, and clinicians were leaving.

The approach

We placed CDI specialists inside the workflow rather than behind it, so queries were resolved during the visit instead of days later.

The result

Physicians recovered time, query turnaround fell, and the accuracy of the record improved without a new system.